Privacy policy & cookies
We value your privacy and want to be clear about the data we collect, how we use it and your rights to control that information, which is why we’ve made some updates to our Privacy Statement.
We have made these updates to reflect the high standards established by the General Data Protection Regulation (GDPR), a set of laws passed in the European Union.
We respect your personal data. We have never and will never sell it to third parties. We have also strived to simplify language and remove jargon, to make our privacy statement easier to read and understand.
What is the purpose of a Privacy Statement?
This privacy statement explains how Tailor Made looks after your personal data in connection with our services and products and in accordance with applicable legislation intended to protect your personal data, including the General Data Protection Regulation. We also explain what your rights are.
By providing your personal data you acknowledge that we will only use it in accordance with this Privacy Statement.
Where we refer to “Tailor Made” or “we”, we mean Tailor Made Technologies Ltd providing IT products or services to our customers and/or other businesses.
This statement applies where Tailor Made act as the Data Controller, which is where we are responsible for deciding how we hold and use your personal data. It is important that you read this statement together with any other privacy notice we may provide on specific occasions, so you are aware of how and why we are using your personal data.
Your Privacy and Cookies
We use cookies on our websites to make your experience as informative, personal, and as user friendly as possible and cookies help us to achieve that. The cookies we use do not store personally identifiable information nor can they harm your computer.
By using our websites, you agree to the use of cookies. We appreciate some users may like more individual control over their visit to our website and can adjust their Internet browser settings accordingly.
The data protection principles
We follow the principles set out in the UK GDPR. These require that personal information is:
▪ processed lawfully, fairly and in a transparent manner
▪ collected for specified, explicit and legitimate purposes and not used in any manner incompatible with those purposes
▪ adequate, relevant and limited to what is necessary
▪ accurate and, where necessary, kept up to date
▪ kept in a form which identifies you for no longer than is necessary
▪ processed in a way that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage
We are also accountable for our compliance with these principles and must be able to demonstrate it.
Information we collect
To operate effectively and meet our legal obligations, we collect and use personal information about current, past and prospective customers, suppliers, website users and other individuals with whom we deal. Depending on your relationship with us, this may include your name and contact details, account and contract records, your correspondence and communications with us, your marketing preferences, and technical and usage data such as your IP address, device and browsing information. Such information may be held on computer, on paper or on other media, and is always obtained and handled lawfully.
Protecting your information
We employ technical and organisational security measures appropriate to the nature of the data, including any special category data. Only authorised employees are given access to personal data, under binding confidentiality and data protection obligations, and any breach of those obligations is treated as a disciplinary matter. While we work hard to secure our website and online services, no transmission of information over the internet can be guaranteed to be completely secure, and any such transmission is at your own risk.
How long we keep your information
We retain your personal information in accordance with our retention schedule and to comply with our legal, regulatory and financial obligations. The right to have your data erased is not an absolute right, and we may need to retain information where it forms part of a statutory or legal obligation or an existing contract. Please tell us as soon as possible if any of the personal information you have provided to us changes.
Your rights
Depending on the lawful basis for processing, you have the following rights. In most cases these rights are not absolute:
▪ to be informed about how we use your personal data
▪ to request a copy of the personal data we hold about you, known as a subject access request
▪ to have inaccurate personal data corrected
▪ to have your personal data erased in certain circumstances
▪ to restrict our processing in certain circumstances
▪ to data portability in certain circumstances
▪ to object to processing, including profiling, for direct marketing
▪ to rights in relation to automated decision making
▪ to withdraw your consent where we rely on it
There may be compelling or overriding legal reasons why we cannot meet a request in full, in which case we will explain why. To exercise any of these rights or to file a complaint, please contact us using the details in the “Contact us” section (https://www.tmtech.co.uk/contact/).
How to turn off cookies in your browser
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How will we collect your personal data?
We may collect Personal Data from you in a number of ways, depending on the product, service or event.
Information you give us: You may choose to provide us with your Personal Data by one of the following methods:
- Submitting a form through the website;
- Corresponding with us by phone, email, letter or other means;
- In discussion with one of our representatives;
- By participating in feedback or surveys or by providing your contact details offline
Information we collect about you: We may also automatically collect technical information such as IP address if you use our website.
Information we received from other sources: We may also receive information from public sources, such as Companies House; Please note; calls may be recorded in order to monitor the quality of our service and for training purposes.
Changes to this Privacy Statement
We reserve the right to update this Privacy Statement at any time. We may notify you in other ways from time to time about the processing of your Personal Data. You should check our website at tmtech.co.uk periodically to view the most up to date Privacy Statement.
