Complaints

Tailor Made Technologies Ltd Code of Practice

Complaint Handling and Dispute Resolution

TAILOR MADE TECHNOLOGIES LTD is an independent company that delivers communications services to business customers. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team using one of the following methods:

– By phone: 0800 988 2002

– By email: customerservice@tmtech.co.uk

-By our website: https://www.tmtech.co.uk/contract/

– By letter: Customer Service Department, Forum 5, Solent Business Park, Whiteley, Hampshire PO15 7PA

Tailor Made will acknowledge your complaint within 10 working days. We shall endeavour to provide a final response within 60 calendar days.

If you remain dissatisfied with our final response, or if eight weeks have passed since you first made your complaint and you have not received our final response (where applicable), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is a free and independent service that helps resolve disputes between consumers and FCA-regulated financial businesses.

The Financial Ombudsman Service will normally expect complaints to be referred within six months of the date of our final response letter. Additional eligibility criteria and time limits may apply.