Powering best-in-class customer service with a compliant, easy to use phone system 

Customer service is of utmost importance for reputable local financial recruitment, with secure, compliant telephone communication being critical.

So, when its existing phone solution began to struggle, Chilworth Partnership asked: What better solutions and technologies can we use to support our employees, considering the remote nature of our working practices?


Chilworth Partnership



The Challenge

“When lockdown kicked in our existing phone system was no longer fit for purpose. Our team quickly became homeworkers and used their mobile phones for business use. Providing our high standards of customer service was challenging, as we had no call transfer and had to write down client numbers for call backs. This was also costing the business a considerable amount extra each month.”

The Solution

“We chose the TMT managed UNIVERGE BLUE mobile app because of its ease of  use – the team love it! It also provides the flexibility we were after, especially for our home workers and when on client visits. As we continue to expand as a company, adding new users is a seamless experience. Previously we used an external supplier for music-on-hold and bespoke voicemail messages which was a further expense – these services are now included within our package.”

The Outcome

“Our call package includes free mobile calls including international ones. Overall TMT, with the UNIVERGE BLUE system, has provided us with substantial cost savings. Also, training new starters is simple as the system is so intuitive and easy to use. And our productivity with the slick call control, even with our home workers, has improved the all-important customer experience.”

“We have benefitted from the pro-active account support, technical support and training which has given our team complete confidence with our communications. They’re a team we can trust implicitly.”

Lisa Smith – Operations Manager at Chilworth Partnership