Overview of the role

We are looking to add to our Customer Relationship team, this is due to a progression into our Projects Team. This is a key role helping us to uphold the excellent customer service we provide at Tailor Made Technologies. This role will involve engaging with key customer contacts, coordinating internally with all departments, taking ownership of service issues, and striving to implement improvements to deliver a quality service. All the support will be given for this role from both our Sales and Technical team to help you grow your knowledge and be successful.  

Benefits of working for Tailor Made Technologies:

A competitive salary

Training opportunities set out with a clear training structure

Progressive working environment with access to voice your opinions to decision makers

Your birthday off

Flexi health plan cover and access to a range of Health Benefits

IT purchasing scheme

Company pension

25 days holiday plus bank holidays

Join a Trusted Partner for Transformative Managed Technology​

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.​

Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.​

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

We provide… 

Dedicated experts who speak your language

Scalable technology solutions that grow with you

Compliant services that keep you competitive

Straightforward support with no hidden costs

Duties and responsibilities of our Customer Relationship Executive:

As a Customer Relationship Executive, you will work alongside the Account Managers, technical team and Service Desk who want to provide the best service possible to our customers. You should come from an environment where you have developed excellent customer service skills and be able to communicate effectively with a range of business stakeholders both internally and externally.  Your set customer base will rely on you to be their internal representative, helping them resolve their service issues quickly and efficiently.

Previous Experience:

  • Experienced and able to identify customer needs and work with the business to provide solutions 
  • Keen interest in account management and technology, able to learn new product sets 
  • Experience in either an account management/technical support/sales support/customer focused role 
  • Worked to agreed SLA’s and OLA’s in order to provide good service. 
  • Lead weekly/monthly/quarterly meetings with key customers, including the creation of content for service review presentations. 

Technical Skills:

  • Excellent communication skills 
  • Organisational skills 
  • Relationship builder 
  • Presentation skills 
  • Results driven with a proven track record of achieving 
  • Team player 
  • Self-motivated and proactive 
  • Ability to be resilient and to work under pressure 

Apply: