itBusinessCare
IT Services
Our comprehensive IT support package, itBusinessCare, ensures that rapid, friendly IT expertise is available to keep your IT infrastructure fully operational and functioning while supporting the needs of your business.
Why choose itBusinessCare?
Our entry-level IT support package provides full monitoring and helpdesk support for desktop and laptop endpoints, IT infrastructure equipment, on-site and cloud-based servers, and printers.
Antivirus cover is included as standard, as is support for core Microsoft and hosting technologies including Citrix and VMware. TMT can also provide support for a select range of business applications in conjunction with the software vendor.
- Rapid helpdesk advice - Full access to the comprehensive TMT helpdesk is provided – access can be via phone, email, or a fully functional web portal.
- In-depth technical expertise - itBusinessCare includes access to a wide range of TMT support experts covering multiple technologies.
- Antivirus provision - itBusinessCare includes antivirus provision for all relevant endpoint devices, ensuring protection against malware and the ever-evolving range of viruses.
- Full device monitoring - All key user devices on the organisation’s IT infrastructure are monitored on a 24/7 basis using innovative Remote Monitoring and Management (RMM) technology.
- Updates and patching - All supported devices covered under the service are kept upgraded with the latest software updates to ensure adequate protection against cyber threats.
- Microsoft, VMware, and Citrix technology support - Practical expertise and advice are available for all core Microsoft operating systems, productivity suite tools, as well as cloud/ hosting technologies.
- Multiple hardware devices support - The service can be configured to provide support for multiple devices including laptops, desktops, printers, network infrastructure, and server technology.
- Third-party business applications - support provided for a selected, and agreed, range of business applications to help user productivity, providing a single point of contact.
- Predictable and known monthly business costs - itBusinessCare is provided based on a fixed monthly cost, aiding budget provision and cash flow.
- Out of hours - Should your business need cover outside of core operating business hours this can be provided as a bolt-on option
| itBusinessCare | itBusinessCare Advanced | itBusinessCare Dedicated | itBusinessCare On-site | |
|---|---|---|---|---|
| Antivirus | ||||
| Desktop & laptop remote support | ||||
| Monitoring | ||||
| Printer Drivers & Config (remote support) | ||||
| Server OS Support | ||||
| Desktops & laptops (on-site support) | ||||
| Printer Drivers & Config (on-site support) | ||||
| Field Engineering | ||||
| Your own dedicated engineer | ||||
| Permanent engineer on-site | ||||
| Virtual IT Director | ||||
| Managed print service | ||||
| Data backup & disaster recovery | ||||
| Out-of-hours support |
* Additional Services
