Full Time | Whiteley HQ

Background:

Specification:

3rd Line IT Engineer – Whiteley

Responsibilities:

Introduction

 

Tailor Made Technologies are looking for a 3rd Line IT Engineer to join a talented team currently working with a wide range of end customers across a number of environments.

 

Why Join Us?

 

Tailor Made is a fast-growing tech company where we empower each other to provide our customers with the best possible services and solutions. You will be part of a company with a supportive and forward-thinking culture, allowing you to develop and partake in refreshingly challenging work.

 

As a 3rd Line IT Engineer, you will provide an escalation point for all technical issues that cannot be resolved by our Level 2 team in their bid to support a wide number of our customers. This position requires an in-depth technical knowledge base as well as the ability to effectively communicate with our key customers. You will play a pivotal role in providing technical assistance and developing our customer relationships, being an ambassador for the group.

Skills:

Skills & Responsibilities:

 

  • To provide excellent technical support and customer care through efficient and organised ticket management
  • Provide 3rd line resolution to incidents and request when possible.
  • Have a good understanding of enterprise hosting solutions and have strong technical undersetting of the following:
  • Windows Server stack 2008 R2 upwards
  • Active Directory configuration and administration
  • MS Exchange Server 2010 upwards & Office365
  • Good understanding of Citrix
  • Good understanding of Networking fundamentals, ideally up to CCNA standards
  • Troubleshoot LAN/WAN, have strong desktop support knowledge
  • Ability to liaise with 3rd parties with regards to incident resolution and requests
  • Manage work queues in line with customer SLA’s
  • Relevant industry certification would be desirable not necessarily essential

 

 

If you are interested in hearing more about this opportunity please apply directly or contact Adam Vaughan at Tailor Made Technologies

Apply