Full Time | Whiteley HQ



3rd Line IT Engineer – Whiteley




Tailor Made Technologies are looking for a 3rd Line IT Engineer to join a talented team currently working with a wide range of end customers across a number of environments.


Why Join Us?


Tailor Made is a fast-growing tech company where we empower each other to provide our customers with the best possible services and solutions. You will be part of a company with a supportive and forward-thinking culture, allowing you to develop and partake in refreshingly challenging work.


As a 3rd Line IT Engineer, you will provide an escalation point for all technical issues that cannot be resolved by our Level 2 team in their bid to support a wide number of our customers. This position requires an in-depth technical knowledge base as well as the ability to effectively communicate with our key customers. You will play a pivotal role in providing technical assistance and developing our customer relationships, being an ambassador for the group.


Skills & Responsibilities:


  • To provide excellent technical support and customer care through efficient and organised ticket management
  • Provide 3rd line resolution to incidents and request when possible.
  • Have a good understanding of enterprise hosting solutions and have strong technical undersetting of the following:
  • Windows Server stack 2008 R2 upwards
  • Active Directory configuration and administration
  • MS Exchange Server 2010 upwards & Office365
  • Good understanding of Citrix
  • Good understanding of Networking fundamentals, ideally up to CCNA standards
  • Troubleshoot LAN/WAN, have strong desktop support knowledge
  • Ability to liaise with 3rd parties with regards to incident resolution and requests
  • Manage work queues in line with customer SLA’s
  • Relevant industry certification would be desirable not necessarily essential



If you are interested in hearing more about this opportunity please apply directly or contact Adam Vaughan at Tailor Made Technologies